Matchday Gear · Order Help
Follow your kit from our warehouse to your door — in four quick steps.
Every order kicks off with an “Order confirmed” email from Matchday Gear. That email is your gateway to live tracking — here’s how to use it.
Step 1
Right after you check out, we email you an “Order confirmed” message from Matchday Gear. Open it and tap View your order.
TipNo email in your inbox? Check your spam or junk folder — it sometimes lands there.
Step 2
On your order page you’ll see a tracking number that starts with GV, listed next to “Other.” Tap it.
Tip“Track order with Shop” works too, but the GV number opens the most detailed view.
Step 3
This takes you to the carrier’s tracking page. Your number is already filled in and your live status shows at the bottom — for example, In Transit to Next Facility.
Step 4
Tap the status bar to expand it. You’ll see every scan with dates and times — from Order received all the way to its latest location.
The carrier updates your tracking as your parcel moves. Here’s the plain-English version.
Send us your order number and we’ll track it down for you.
Send an email to
support@matchdaygear.com
